Add bounced addresses to DND
W
William Wellman
This way, you can add someone to a Do Not Disturb list if their email bounces - sending mail to bounced addresses damages your service and domain reputation. You could also just make 'bounced email' and 'DND' options in the trigger section, to set this up manually.
HIGHLVL-I-2165
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C
Colleen McCartney
So this is already possible, you just need to build the automation. You really really do not want a forced dnd automation that you do not control. There are already so many incorrectly marked as DND as it is.
B
Ben Opps
Agreed! The same applies to SMS. If the sending systems alert us to a bounce, GHL should be able to update DND status based on that, so we can stop sending to those contacts.
C
Cynthia Perrett
Is there any update on this or ability to bulk mark contacts as DND?
L
Lee Busch
GHL needs to manage:
1 ) soft bounces: track and unsubscribe >3
2) hard bounces: remove from list
3) SPAM complaints: automatic unsub/DND
To not do this hurts the entire platform. This is basic email marketing functionality.
There are many related suggestions on this. They should all be combined.