Today, we can define a contact type as Lead or Customer.

It would be extremely useful to add one additional contact type: “Staff”, identifying a contact who is also a user / team member within the sub-account.

The benefit could go far beyond simple categorization.

👉 When an internal notification is sent to a team member, it could appear directly in their contact record and communication history.

And if that team member replies, we could have true User ↔ User conversations directly inside HighLevel.

🎯 This would make it possible to:

* maintain a history of internal conversations with each team member;

* centralize more team communication;

* connect internal notifications with Conversations;

* reduce reliance on external communication tools.

The concept is simple: if a HighLevel user also exists as a contact, we should be able to identify that contact as “Staff” and connect the two profiles.