Workflow triggers for Communities
P
Paul Read
I'm sure others will think of more, but for now I'd like a trigger when someone has joined a community. Not been invited to, but actually joined (accepted/set up their password).
Log In
K
Keith Besherse
K
Keith Besherse
Trigger for collaborator/member banned.
K
Keith Besherse
Action = DND.
D
Dan Geyer
This is crucial for tracking KPIs and improving those KPIs. Seems insane that we can't have these two basic items if we are going to be able to increase useage of our communities.
Simple KPIs would be:
- Actually set up their community account
- Last time logged into their community account
So we need triggers for these.
WIth triggers we could have proper stats.
With these triggers we could then improve those KPIs for example by sending an email to people who have not set up their account in over 3 days. Or who have not logged in for a long time, etc.
N
Netbuddy Central
How about to use the trigger "Group Access Granted"?
K
Keith Besherse
Netbuddy Central, that is only one of several that are needed.
B
Ben
Shivani Gera is there anything on the horizon for this feature? Thank you.
H
Holly Prentice
Me as well! I made a form for people to complete before joining and used that as a trigger but the extra friction is keeping people from signing up.
P
Paul Read
Holly Prentice I agree, but if they complete the form but don't actually join? I want to know when they have.
H
Holly Prentice
Paul Read exactly. Thats the problem I'm having. They complete the form, then don't join the community because they have to create an account there too and its too much friction.
B
Ben
A must have for any active community.
A
Alex Varnals
Ben agreed
T
Tom Houghton
This would be awesome. Great idea!
P
Paul Read
Got a couple more:
When someone creates a post
When someone comments on a post
Would also be good if we could capture the answers to any membership questions as custom fields, which we could then use in workflows...
K
Keith Besherse
C
Creative Cat
Agreed! I have plans for communities in my future. But this is a feature that would be a big bummer not to have
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