Several major upgrades the communities feature can use:
Merge communities with memberships…students should have one domain they go to like and be able to access both support groups in the communities and courses that they have access to in the memberships web app.
That being said, the mobile UI is really not good for the communities feature for viewing and posting in groups or even accessing various different buttons that are hidden.
Restricted access. At the moment, just about anyone can sign up for communities with a name, email, and password…no need for payment or even to verify that they have a membership with the school already. Would be great to have a restricted group setting where only people who’ve been granted certain offers can access (or other criteria like certain tags). There needs to be a boundary between people who are part of the school and not.