Auto-Post to GHL Communities via Workflow
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Reyan Haider
Request:
Please add the ability to automatically post messages into GHL Community channels using workflows.
Why it's useful:
This would help welcome new members, share announcements, and improve engagement — all without manual posting. For example, we could auto-post a welcome message when someone joins or completes a course.
Suggested Features:
New workflow action: "Post to Community"
Select the community and channel
Support for dynamic fields like contact name
This would make Communities more powerful and save time for users managing member engagement.
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D
David Hall
For a system to be truly integrated, this is a must!
Lots of people are using communities, not as a "social platform", but as a way to have easy communication with clients.
For example, supporting clients by creating a community that has private channels for each client allows for much faster access, bypassing old-school support ticketing systems for people who can support that. At the same time, it allows for building a much deeper relationship with clients leading to better retention.
Not having the ability to use workflows to update communities is a crime. We should be able to use workflows to send public channel or private channel messages. We should also be able to use a workflow when a new post is created.
Use Case: Customer creates a new post in the community requesting support. That triggers a workflow that creates a pipeline opportunity for the "ticket" allowing that to be tracked inside the sub-account. As that ticket is moved through stages, it would have the ability to send new messages in the community to be able to update the customer. It would be even better if it could track it by a conversation ID and post replies to that specific conversation keeping to the threads and not junking up the feed.
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Tordan Jose Bendinelli Ferreira
Yess!! Even add AI to reply some of the comments would be amazing!
We could create some "assistant" accounts to help reply to posts in the community and create more engagement.