PRIVATE CHAT
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Cristina Nedelcu
I think we would like to have a private chat channel in client portal, not to be only ''facebook style''. If now we have open the gamification, maybe will be good to have like ''add friend'', ''invite to chat'', private chat and group chat as well.. Honestly, in my county I already have 3 customers who want this.. And all are pushing me to go to another platform (that I could just integrate it with GHL but not to build all the above things on GHL).. I don't want to do it anywhere else. But maybe GHL could implement it!
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Sales & Marketing
Merged in a post:
Chat Feature like Intercomm in Client Portal/ Comunities
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Advitiya Sharma
If you see the chat feature in communities it is very basic & not usable to a very large extent. If it becomes like Intercomm, I don't see even a single reason people would go to skool or any other community platform or even client support platforms.
Go high level with become world's no.1 client management platform.
Simple request:
- As business owners we should be able to monitor what chats are happening individually between our community admins aka client success managers and the clients itself.
- There should be an option to create tickets inside the applications from clients end, and the ticket gets resolved once the client is happy.
- We should be given an option through which we can limit people in a group to just message admins or client support managers assigned.
- There should be automation options for chat for regular follow ups with clients in a certain group. For Free groups it can do the work of lead gen, and in premium groups it can be useful for client follow ups & satisfaction.
- Final - AI Database, we should be able to feed our database to AI, which manages client queries & if clients aren't satisfied with answers they can choose to speak to a customer success manager or create a ticket.
If this can't be achieved, We should have an option to integrate Intercomm with Kollab App & Web Community Platform so that we can do this using intercomm.
I promise as soon as this gets rolled out, it's a matter of time Go High Level will not have a single competitors on the planet until I go and give them the same suggestion lol.
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Dan Geyer
YES. With something like intercom inside communities / courses, this would be GAME OVER. Skool is already basically useless in my professional opinion, this would be the nail in the coffin. Probably the most underrated idea on here.
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Stashanee Campbell
yesss to all of this!!! so needed.
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Mili Manchanda
yeah, these should be included
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Amresse Farrow
Yes this would be huge
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Meta Digital Developers LLC
Shaun Clark Can you make this happen as soon as possible? This feature is very important for healthcare professionals and facilities. This will help bring in alot more users and testimonials from the healthcare field
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Ben Omlid
For agencies dealing with HIPPA law this would be very useful. i.e. Dr. to patient conversations
Tony Khattar
it is very usefull
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Sam Belgacem
good idea
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Omid Yalie
Needed asap!!!
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