Allow customers to be able to cancel their own subscriptions
J
Jessica
It would be really helpful if customers could cancel their own membership program and automations would then revoke access to the course and community they are part of. I would expect this option would be under their Account tab in their course dashboard.
Log In
S
Sales & Marketing
Merged in a post:
Allow Cancel Subscription to Be Effective at the End of the Billing Period
C
Clare Lewis
Currently, when someone cancels a subscription from the client portal, it is effective immediately. Most memberships want their clients to be able to cancel but be effective at the end of the billing period so customers get what they paid for fully.
B
Brook Borup
This is definitely putting GHL behind all the alternatives. This needs to be addressed so we can continue being competitive in the subscription space, especially for courses and communities.
C
Cynthia Lengefeld
I think I have found a workaround for this:
Choose the workflow trigger called Subscription
Under Filters Choose
Status -> is -> canceled
Global products -> is -> canceled
Then create a goal event
(I renamed mine from goal event to "Delay until payment fails")
Select failed payment method.
Then set up a Course revoke offer, Revoke Private Channel Access, and any email notifications - internal and external.
I'd love to know if this works for you, and also if there are any refinements that would make it better!
G
Grant Drums
Yes, this is definitely required for any membership.
J
James Bayley
yes this is absolutely necessary both when the client cancels via the client portal or when we manually cancel via payments -> subscriptions.
P
Paul Read
I would also like to do this in the Payments->Subscriptions screen.
C
Cassandra Smith
Yes! I 10000% back this. Please help us on the admin side to allow customers to cancel themselves.
T
Tordan Jose Bendinelli Ferreira
Yes we need to take into consideration the remaining time of the subscription when cancelling, otherwise they would have paid for something and they would end up not using, which would cause them to come to talk to us about this.
D
Doug at Convology
Definitely need this.
j
john zed
yes, absolutely this point
Load More
→