Feature Request: Internal Support Chat for Agency to Sub-Accounts & Community Chat

I would like to propose the addition of a robust Internal Support Chat feature that allows agencies to communicate directly with sub-account clients for support and ongoing conversations. Additionally, I would suggest incorporating a Communities Chat functionality, similar to Facebook Messenger, to foster interaction within various communities.

Key elements of the proposed feature include:

Direct Chat for Support: Enable agencies to provide real-time assistance and communicate directly with sub-account clients.

Community Chat Rooms: Allow the creation of group chats for communities, enabling members to engage and collaborate seamlessly.

Categorized Chats: Offer the ability to organize chats by different categories, ensuring clarity and easy navigation.

Chat History: Implement message saving capabilities to maintain a record of all conversations for future reference.