Chat Widget Satisfaction Survey Results
J
Jeff Meziere
As the chat session is ended, there is a setting that asks for user satisfaction (thumbs up / thumbs down). Since the chat widget is collecting this data, we want to have visibility into the statistics and results from this question being asked to our users.
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E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
We're flying blind on chat performance right now. Our team handles dozens of chats daily but we have zero insight into satisfaction scores unless someone manually tells us about a bad experience.
S
Sales & Marketing
Merged in a post:
Live Chat Experience Rating
C
Craig Ostertag
Let agents see the rating a user left after a live chat has ended. It would also be nice to generate reports so we can track our performance of response times and overall helpfulness.
S
Sales & Marketing
Merged in a post:
Conversation Ratings / Feedback Collection after Live Chat
D
Daniel Fundi Ndaya
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Same here. We have no idea how our team is performing unless clients volunteer feedback. The response time tracking would be especially helpful for training new support staff.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
We're constantly asking clients how their support went because we can't see the ratings on our end. Having this visibility plus the response time reports would help us optimize way faster.
I
Igor Czajkowski
right now there is no way to send the notification if the user sent thumb down feedback after the chat. It would be nice to have especially if the chat was run by th eAI bot