SUMMARY (the short version)

If you've custom-branded your Chat Widget, one setting — "System message text color" — controls several different pieces of text that sit on different colored backgrounds at the same time: the post-chat feedback prompt, the "start a new chat" button text, and the legal/consent disclaimer under the contact form. Because those backgrounds are different colors, there is no single color value that stays readable on all of them. Pick a color that reads on the dark area and the consent disclaimer on the accent-colored panel becomes hard to read. Pick one for the panel and the rest suffers. Requesting that these be split into separate color controls.

WHO HITS THIS

Any agency that (1) customized the widget colors beyond the default theme and (2) uses the legal/consent checkbox + disclaimer. If both are true, you likely already have a consent disclaimer that's lower-contrast than you'd want and no way to fix it without compromising the rest of the widget.

WHY IT MATTERS (not just cosmetic)

Of the texts tied to this one setting, the legal/consent disclaimer is the one that fails contrast on the accent panel, and it's also the one that carries the SMS/email consent language. So this isn't only a branding annoyance — it means agencies can't reliably guarantee the consent text is legible without degrading the rest of the widget. The other affected texts (feedback prompt, restart button) are cosmetic by comparison.

THIS HAS ALREADY BEEN DONE ONCE — THIS IS THE NEXT STEP

This is not new architecture. The August 8, 2024 "Chat Widget Upgrade" split header message and welcome message text colors out of previously shared tokens — the welcome message color was previously bound to "System message text color." That release already established the pattern and the mechanism for carving a surface out of this shared setting. This request applies the same approach to the surfaces that release didn't cover.

THE ASK

Split the texts currently bound to "System message text color" into independent color controls.

Minimum viable version: a dedicated color for the legal/consent disclaimer, separated from the feedback prompt and restart button. That alone fixes the only readability-failing, compliance-relevant case. Full per-surface separation is the preferred end state.

ALSO DESCRIBED AS (so others can find this)

System message text color shared across multiple elements; consent text unreadable; disclaimer text color; legal disclosure low contrast; chat widget text not readable on colored background; separate / individual / granular text color settings; per-element color customization in Live Chat widget.

REFERENCE

Originated from premium support ticket 5476653. Reproducible from a standard Live Chat widget with custom colors and the consent disclaimer enabled.