chat widget AI voice recording and trancription
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Camilo Montoya
Hello team,
The new chat widget whit voice AI is great, however not being able to record and transcript the call we are missing what's happening during these call , we are not able to attack the pain point or understand customer experience which allows us to enhance AI behavior. Is there any plan regarding launching this feature soon?
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Really need this for our clients too. Right now we're flying blind on what's actually happening in these voice interactions. Even basic call logs would help but full transcripts would let us actually optimize the AI responses.
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Camilo Montoya
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL Hey Eddy thanks for the support, check the section voice AI dashboard and metrics you will see there the column "From Number" the chat widget interactions are being called
"From Widget" you will see the transcript there.