Changelog
Follow up on the latest improvements and updates.
RSS
new
Quizzes
Quizzes Section and Score Tier Control
🆕 What's New
The Quiz Results page just got a major upgrade to make section management smoother, smarter, and more flexible! These enhancements aim to give you greater control over how quizzes are structured and scored.
✨ Key Highlights
1. 📌 Section Visibility Panel:
- A new left-side panel in the Quiz Builder now displays all quiz sections for quick visibility and navigation.
2. 🔀 Reorder Sections with Ease:
- Drag and drop sections to restructure your quiz on the fly, no more rigid order constraints!
3. 🧩 Add Sections with Templates:
- Add new sections using pre-built templates to speed up quiz creation and ensure consistent formatting.
4. 👻 Hide or Delete Sections:
- Choose to hide sections from quiz takers or permanently delete them, now with just a click.
5. 🧠 Global Score Tiers + Normalised Range:
- Score tiers are now configured at a global level, and all scoring must fall within a 0–100 range. This ensures consistency across all quizzes and improves comparability.
🛠️ How It Works
- The Section Visibility panellives on the left side of the Quiz Builder and reflects all current sections.
- Use the drag handlenext to each section name to reorder them instantly.
- Click “Add Section”to browse and select from a range of templates tailored for various use cases.
- Use the eye iconto hide/show any section, or thetrash iconto remove it permanently.
- Under the Configure Score Tiers, score tiers are now locked to a0–100 scale, ensuring standardised results.
📝 Notes
- These changes are available to all users with access to the Quiz Builder.
We’ve rolled out a major upgrade to Quizzes with fresh new features designed to give you more control, customisation, and creativity when building experiences. Whether you're crafting deep-dive personality assessments or rich multimedia quizzes, this update has you covered. 💡🧠
🆕 What’s New
1. 🎭 Individual Category Section for Personality-Type Quizzes
- You can now build personality-style quizzes based on the highest and lowest scoring categories. Perfect for assigning users a type, style, or persona based on their responses!
2. 📝 Upgraded to a Rich Text Editor
- Format your quiz content like a pro! Add bold, italics, links, and more with our new rich text editing capabilities.
3. 🏷️ Custom Fields, Custom Values, Quiz Tags & Timestamp Tags
- Tag it your way! Add custom fields and dynamic values to personalise user journeys, segment quiz results, or show personalised content on the results page.
4. 🖼️ Image, 🎥 Video & CTA Text Support
- Bring your quizzes to life with embedded images and videos, and drive action with customizable CTA (Call-To-Action) text.
✨ Key Highlights
- Personality-type quizzes are now fully supported with the highest/lowest scoring categories
- Rich text editing enables better formatting and storytelling within quizzes
- Enhanced metadata and tagging tools for deeper automation and personalisation
- Multimedia support and CTAs allow for more engaging, conversion-focused quiz designs
⚙️ How It Works
- The Individual Category Sectionis available in the quiz builder and evaluates responses to determine category outcomes based on score weights.
- The Rich Text Editoris now the default across all question and result fields, just start typing and formatting!
- Use the new Custom Values Panelto add custom values, custom fields, quiz-level fields, and dynamic timestamp tags.
- Upload media directly to each question or result, and add CTA buttonswith your own messaging and links.
📝 Notes
- Rich text is supported across all the quizzes
- All new media uploads are automatically optimised for performance.
new
Forms
Surveys
Quizzes
Element & Slide Cloning
We’ve introduced cloning in the builder, making it easier to duplicate and reuse form elements and survey/quiz slides without rebuilding them from scratch.
✨ What’s New
You can now:
📋 Clone any form element including custom fields, text, and image blocks.
🖼️ Duplicate image elements without needing to re-upload.
📊 Clone entire slides in survey mode for faster multi-step form creation.
⚡ One-click cloning via a dedicated clone icon on each component or slide.
⚙️ How It Works
- Hover over the element or slide you want to duplicate.
- Click the Clone icon 📄🔁 on the top-right.
- A duplicate is created immediately below the original, retaining all settings and styles.
- Edit the cloned element or slide as needed.
💡 Why It Matters
⏱️ Speed – Reduce repetitive work by quickly duplicating elements or slides.
🎨 Consistency – Maintain styling and field settings across multiple sections.
⚙️ Efficiency – Focus on customizing instead of recreating from scratch.
📈 Scalability – Build complex forms and surveys faster by reusing existing structures.
📝 Notes
- Cloned elements retain all settings, styles, and validations.
- Slide cloning is only available in Surveys and Quizzes.
- Great for scaling complex forms or iterating faster in design.
new
improved
Payments
Smoother Payments with 3DS on NMI & Square 🎉
What’s new?
- Cards that require extra security checks (3D Secure) will now work smoothly with NMI and Square.
- This was already supported on Stripe and Custom Providers, and now we’re expanding coverage to more gateways.
How it works?
- Square: No setup needed - it just works once the address and contact fields are added by the customer during checkout.
- NMI: A quick one-time setup is required to enable 3DS:
- Enroll Payer Authentication 2.0 in your NMI account
- Confirm the service status is Active
- Generate a Checkout Public Key for 3DS in your NMI Merchant Portal, and add it to your HighLevel integration (see screenshot)
Once set up, whenever a card requires 3DS, your customers will automatically see a pop-up to verify and complete their payment. Refer Help article
Why it matter?
✅ Fewer failed card payments
✅ Fully compliant in regions where 3DS is mandatory
✅ Happier customers with a secure checkout experience
What’s next?
We’re expanding 3DS coverage across all providers, helping you stay globally compliant and maximize payment success rates.
Visuals
3DS flow on Square - 
3DS flow on NMI - 
Checkout Public key addition on NMI - 
📥 Overview
We know that pricing transparency is key to building long-term trust and that unexpected fees, even small ones, can create friction. That’s why we’ve removed the
5% markup
that was previously applied to several Phone System-related charges.Starting now, you’ll be billed
at true passthrough
cost for these services with no extra markup
, no hidden line items, and no confusion. Best of all, HighLevel will cover the 5% Stripe processing fee ourselves
- so you don’t have to.📊 What’s Changing?
We’ve eliminated the 5% markup from the following categories:
Messaging
- SMS and MMS carrier fees
- A2P brand and campaign registration
- Group messaging users
Voice
- Verified Caller ID
- Voice Intelligence
- Transcription
- Amazon Polly (text-to-speech)
✅ This means:
- You now pay standard rate- with no added markup for Stripe processing
- Billing will reflect cleaner line itemswith no confusing extras
- Tax implications are removed for these passthrough fees, helping ensure compliance
🔍 Why This Matters
- 🤝 Improved transparency- pricing is now easier to explain and understand
- 💵 More competitive ratescompared to direct carrier pricing
- ⚖️ Better tax complianceby treating these fees as pure passthrough
- 🙌 You stay focused on growth, not invoice breakdowns
While Stripe still charges us processing fees,
we’ll be absorbing those costs
- so your price remains simple, predictable, and easier to manage.📈 What to Expect
- The change is already live no action needed from your side
- You'll see cleaner, simpler pricing
- The overall experience is now more aligned with our mission to deliver clarity and trust through every interaction
🙏 Thank You
Your feedback directly shaped this decision, and we’re proud to deliver a billing experience that puts your needs first. We believe trust starts with transparency and this is one more step toward building that trust every day.
If you have questions about your billing or would like help reviewing how this impacts your account, our team is here to support you.
new
improved
Calendar
Auto Generated Slugs for Calendars
🧭
Overview
We’ve enhanced the calendar creation experience by introducing automatic slug generation. Now, when you create a new calendar, a unique slug is generated for you based on the calendar name — making setup faster and smoother.
🚀
What’s New?
✅
Auto-Slug Generation
- When you enter a calendar name while creating a calendar, a unique slug is automatically generated based on it.
✅
Uniqueness Ensured
- The system ensures that slugs remain unique — even if multiple calendars share the same name.
✅
Manual Edits Still Supported
- You can still update the slug manually if you prefer a custom one.
🗒️
Note :
- The slug is automatically generated based on the calendar name during calendar creation only. Updating the name later won’t overwrite the slug automatically.
🎯
Why This Matters
This enhancement removes friction from the calendar creation process and reduces setup time. Get a unique slug instantly, without needing to check what’s available.
new
improved
Calendar
📅 Calendar View Enhancements
We’ve redesigned the
Calendar View
to make it more spacious, intuitive, and tailored to your use case. Note: This is live via LABS
✨ What’s New
- Dedicated Views by Scheduling Types
- Meetings: All existing calendar types (personal, round robin, collective, class, service calendars v1, and service menu).
- Services: Built for service-based businesses with advanced options like variations and add-ons.
- Rentals (coming soon): A new way to book for rental-based businesses.
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Smart Dropdown Navigation
- Easily switch between different categories (eg. Meetings and Services)with a dropdown at the top.
- The dropdown appears only if multiple types are enabledinAgency Settings.
- If only one type is enabled, the dropdown stays hidden for a cleaner experience.
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Contextual Filters
- The filter panelon the right dynamically updates based on the selected view (Meetings / Services).
- All events and blocked slots displayed in the calendar are specificto the selected scheduling type.
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More Space to View Events
- Reduced padding so more events fit into your view.
- Use the new Manage Viewbutton (top right) tocompletely hide the right filter panel, giving you even more room to focus on your schedule.
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Mini Month Calendar Relocation
- The mini month-view calendar has moved under the main datefor easier access.
- Simply click on the date to expand it.
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🌟 Why It Matters
This redesign reduces clutter and maximizes the space available for your appointments. With
scheduling-type-specific views
, smarter filters, and the ability to hide panels when you don’t need them, you get a cleaner, more powerful way to manage your calendar. We’ll be rolling out
more enhancements in the coming weeks
to deliver an even better scheduling experience. Stay tuned! 
new
improved
External Tracking Script
External Tracking Script
Overview
We’re excited to introduce Tracking Code. With this release, you can install a tracking script on any external website, validate the setup, and capture external form submissions directly into the platform. Submissions sync to Contacts with attribution details, making it easier to see where leads come from and act on them with automation.
What’s New
Tracking Script Installation
- Generate and copy your unique HighLevel tracking code to embed on external sites.
- Capture submissions from HTML forms and Formspree. Submissions appear in the Form Submissions dashboard and sync into Contacts.
Contact & Activity Sync
- Synced contacts include full attribution data (UTM, source, etc.).
- Contacts are automatically tagged with external form identifiers (e.g., external form: {form_name}) for easier tracking.
Troubleshooting & Validation
- Built-in checks confirm tracking code installation.
- Validation highlights sync errors such as unmapped fields, missing values, or mismatched data.
How to Use
- Go to Settings → Beta Labs → Sub-Account.
- Enable External Tracking.
- In a location, go to Settings → External Tracking.
- Copy the tracking code and embed it on external sites.
Why It Matters
- User Demand: Requested by 300+ votes on the Ideas board.
- Competitive Edge: Matches capabilities of HubSpot and similar platforms.
- Onboarding Impact: Simplifies setup for new customers who expect tracking out of the box.
- Better Attribution: Connects every external form submission to contacts with attribution data.
What’s Next
- Workflows: Expanded tracking-based triggers for more automation flexibility.
- Analytics: First reporting dashboards with graphs and performance insights.
Note
- Works across all external websites.
- Current form support includes HTML forms and Formspree.
new
improved
Webinars
Recurring Webinar Settings
Overview
We’re excited to announce Recurring Webinar Settings, a powerful new feature that lets hosts schedule and manage webinars on a recurring basis. Instead of manually duplicating sessions, hosts can now configure flexible recurrence patterns — daily, weekly, monthly, or custom — with clear visibility across the platform. This makes it easier to run consistent events and keep audiences engaged.
What’s New
Recurring Webinar Toggle
- Turn any webinar into a recurring series directly from the webinar settings.
- Flexible Recurrence Patterns
- Daily: Repeat every X days.
- Weekly: Repeat every X weeks on selected weekdays.
- Monthly: Repeat on a specific day or ordinal weekday (e.g., “3rd Friday”).
- Custom: End after N sessions or on a specific date.
- No Fixed Time: Evergreen option for anytime availability.
Broadcast Page Logic
- A single broadcast page automatically adapts to the next upcoming session.
- Before a session: attendees see a countdown.
- Between sessions: attendees see a “next session” message.
How to Set It Up
- Go to Webinars in your account.
- Click Create Webinar (or edit an existing one).
- In scheduling options, select Recurring.
- Choose your frequency (daily, weekly, or monthly).
- Save, and you’re done.
Why It Matters
- Save Time: Set it once - no need to duplicate webinars manually.
- Boost Engagement: Consistent schedules keep audiences coming back.
- Look Professional: Clear, recurring schedules reduce confusion and build trust.
new
improved
SEO
AI Recommendations - Infinite Scroll
What’s New
The AI Recommendations table now loads more rows automatically as you scroll, removing the need for page-by-page navigation.
Issue counts are now consistent across the table, detail views, and filters.
Why It Matters
- Review more recommendations faster with fewer clicks.
- Eliminate pagination for a smoother workflow.
- Rely on accurate issue counts across all views.
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