Workflow Maps: View a contact’s journey across workflows

What’s new?

You can now follow an individual contact’s journey across workflows directly from Workflow Maps. Find the contact, see the workflows they entered, and inspect the runs and steps behind their journey.

Why this matters

Questions such as “Why did this contact receive that message?” or “Where are they waiting?” often require checking multiple workflows. Contact journeys bring that history together so you can investigate the contact’s experience in context.

How it works

Go to

Automation > Workflows > Workflow Maps

, then open

Contacts

in the left rail.

Find a contact:
Search by name, email, or phone number.
See their workflows:
Select the contact to focus on their workflow journey.
Review enrollments:
Use the
Workflows
tab to inspect their enrollment history.
Follow the timeline:
Open
Timeline
to review runs, timestamps, and execution statuses.
Inspect a specific run:
Select a run to see its steps, then open the relevant step to investigate that execution.

Common use cases

Investigate an unexpected email or SMS.
Find where a contact is waiting in an automation.
Understand how a lead moved through qualification, booking, and follow-up workflows.

Additional notes

Contact history covers the last
60 days
.
The timeline identifies runs that finished, are waiting, or encountered an error.
Launch access:
Workflow Maps is available only to
agency users and agency admins
at launch.

Preview