new

WhatsApp: Voice Note

We are excited to announce the launch of a highly requested feature: WhatsApp Voice Notes. This powerful addition allows you to send voice notes to your customers directly from the CRM, enhancing communication and personalizing interactions.

👀 What’s New?

Record and Send Voice Notes: Easily record voice messages and send them directly to your customers.
Personalized Messages: Tailor voice notes for individual customers to provide a personal touch and strengthen relationships.
Boost Engagement: Use voice notes to create more engaging and human interactions with your audience.

Note: Voice notes can be sent to your customer only when there is an open service conversation between your business and the end customer.

🔧 How It Works:

Go to
Conversation
>
WhatsApp
>
Voice Note
.
Record the Audio: Use the recording feature to capture your message.
Send: Deliver your voice note directly to your customer.

📌 Real-Life Use Cases:

Customer Support:
Use voice notes to quickly address customer inquiries with detailed explanations, offering a more personal and human touch than text messages.
Order Confirmations:
Send personalized voice confirmations for customer orders, enhancing trust and providing a unique customer experience.
Appointment Reminders:
Record voice notes to remind customers about upcoming appointments, making it more likely they will remember and attend.
Special Offers and Promotions:
Announce exclusive offers or promotions with an enthusiastic voice note to grab your customers’ attention and encourage engagement.
Feedback Requests:
Solicit customer feedback with a personal message, making them feel valued and more likely to respond.

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