We are thrilled to announce a major update to WhatsApp conversations! Starting November 1, 2024, all service conversations on WhatsApp will be completely free of cost. Businesses can now engage with their customers without worrying about per-conversation charges, enabling unlimited service conversations to build stronger relationships and provide exceptional support.
👀 What’s New?
Unlimited Free Service Conversations: Businesses can now initiate and continue service conversations with customers at no cost, removing financial barriers to customer engagement.
Effective from November 1, 2024: This update applies to all businesses using WhatsApp for service conversations, ensuring a seamless experience moving forward.
📌 What are Service Conversations?
Service conversations refer to customer-initiated interactions or business-initiated free-form messages sent within a 24-hour Customer Service Window. These are now free, enabling businesses to maximize communication opportunities with their customers.
🛠️ Why This Matters?
Boost Customer Engagement:
With no limits on service conversations, businesses can now provide timely support, resolve queries, and enhance customer satisfaction without incurring additional costs.Cost Savings:
Save on per-conversation charges and reinvest those savings into building stronger customer relationships and expanding your business.Unlimited Communication:
Whether answering queries, providing after-sales support, or resolving issues, businesses can now focus on delivering great service without worrying about limits.