WhatsApp Coexistence General Availability

We are excited to announce the general availability of WhatsApp Coexistence! Businesses can now seamlessly integrate their existing WhatsApp Business App with GHL CRM, enabling dual-platform messaging without the risk of bans or service disruptions.

WhatsApp Business App Coexistence is not supported in the following regions and countries:

Regions: European Economic Area (EEA), European Union (EU), United Kingdom (UK)

Countries: Australia, India, Japan, Nigeria, Philippines, Russia, South Korea, South Africa, Turkey

Why Enable WhatsApp Coexistence?

This feature ensures uninterrupted communication while unlocking the power of CRM automation, bulk messaging, and advanced analytics—without impacting your existing WhatsApp Business App operations.

Seamless Integration – Connect your WhatsApp Business App to the CRM in a few easy steps.

Dual-Platform Flexibility – Continue managing chats both on your mobile app and within the CRM.

Full Chat & Contact Sync – Import up to six months of chat history and all contacts for a unified experience.

Powerful CRM Features – Leverage bulk messaging, automations, workflows, and interactive templates while keeping your WhatsApp Business App active.

100% Compliance with Meta’s Cloud APIs – No risk of bans or policy violations.

What’s New?

✅ Sync Contacts & Chats – Automatically import your contacts and recent chat history into GHL CRM.

✅ Manage Conversations Across Platforms – Use both WhatsApp Business App and CRM without disruptions.

✅ Advanced Messaging Features:

✅ Optimized for Business Growth – Continue leveraging WhatsApp Status, Groups, and Calling in the Business App while using CRM-powered messaging.

1️⃣ Navigate to Settings → WhatsApp → Signup with Facebook

2️⃣ Follow the On-Screen Instructions to link your WhatsApp Business App with LeadConnector.

3️⃣ Scan the QR Code to securely connect your existing WhatsApp account.

4️⃣ Import Contacts & Chat History from WhatsApp Business App to CRM.

5️⃣ Start Messaging! Manage conversations seamlessly across both platforms.

📖 Step-by-Step Guide: Help Article

⚠ Messaging Limitations: Template messages can only be sent through the CRM, not the WhatsApp Business App.

⚠ WhatsApp Profile Management: Business profile updates must be done via the WhatsApp Business App.

⚠ Single-Number Restriction: Each WhatsApp Business App account can only have one number under Coexistence.

🔹 Upgrade your business communication today! Coexistence is now enabled by default for all supported countries.

📘 Need Help? Schedule a Call for a quick walkthrough.