WhatsApp Channel in Conversation AI Workflow Action

What's New?

We’re excited to announce the addition of WhatsApp as a supported channel in Conversation AI workflow actions! With this enhancement, users can seamlessly set up both

Appointment Booking Conversation AI Bot

and

Conversation AI Q&A Bot

to respond to messages directly on WhatsApp, expanding communication possibilities and improving customer engagement.

How it Works?

Access the Workflow:

Navigate to Automations > Workflow List.
Choose to Edit or Create a Workflow.
Select a Conversation AI Bot Action:

Select either the Appointment Booking Conversation AI Bot action or the Conversation AI Q&A Bot action.

Enable WhatsApp as a Channel:

In the action settings, locate the "Channel" field.
From the dropdown options, select WhatsApp.
Save the Workflow:

Save your changes to enable the bot to respond to WhatsApp messages as configured.