improved
new
Automations
Wait Action - Live Chat Response Support
What's New:
The "Wait for Contact Reply" under wait action now supports
Live Chat Response
as a new option.Enhancement:
- Added "Send Live Chat Message" option to the Wait action's reply channels
- Workflows can now pause and wait for live chat responses alongside SMS, email & other channels
How to Use:
- Add a "Wait" action to your workflow
- Select "Contact Reply" from the "Wait For" dropdown
- Choose "Send Live Chat Message"
Why It Matters:
Complete channel coverage for customer engagement, allowing workflows to handle real-time live chat interactions and branch based on responses.