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Phone System

Voicemail tab on the Dialer

14th of October, 2025
We’ve simplified voicemail in HighLevel by introducing a single Voicemail tab on the web dialer with searchable lists, playable audio, transcriptions, and one-click follow-ups.
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What’s new
  1. Voicemail with two tabs:
  • For me
    : voicemails that were calling you.
  • All
    : every voicemail in the sub-account (admin/permission-based).
  1. Search (from any tab):
  • Search by phone number.
  1. Rich voicemail cards:
  • Contact name (when known) and phone number.
  • Source (workflow, dialed number, and/or assigned user—when available).
  • Timestamp, duration, playback, and transcription.
  • Quick actions: Call back, Send SMS, Open contact profile.
How to use
  1. Open the Dialer in your sub-account from the top right and click on Voicemail.
  2. Start on For me to see messages that were calling you.
  3. Click a voicemail to play audio and read the transcription.
  4. Use Call or SMS to respond instantly, or open the contact for more context.
  5. Use the search bar to find by number.
Notes for admins
Access to
All
tab is permission-based.
Transcriptions are generated only if enabled; advise users to play the audio if wording is unclear. Feature is available via Labs. Available only on web right now. Mobile app support coming soon.