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Chat Widget

Voice AI Chat Widget in Labs

✨What's New?
  • Introducing the
    Voice AI Chat Widget
    : a new, voice-first chat experience that brings
    real-time, browser-based voice conversations
    directly into the Chat Widget!
  • Visitors can now
    speak naturally with an AI agent
    , powered by Voice AI, without needing outbound calls, downloads, or external integrations.
  • After successful results in
    Private Beta
    , the Voice AI Chat Widget is now moving to
    Labs
    , giving
    all agencies the ability to enable and test
    this for themselves and their sub-accounts.
  • This product combines the power of conversational AI with the accessibility of the Chat Widget, creating a new way for businesses to
    capture, qualify and engage leads instantly - through voice.
🧪Labs Update
We’ve been running the
Voice AI Chat Widget
in
Private Beta
with select agencies to test reliability, user experience, and voice accuracy.
Following strong feedback and successful real-world tests, we’re
now opening it to all agencies via Labs!
Agencies can:
  • Enable
    it from Labs in their main account.
  • Control activation
    for each sub-account individually.
  • Experiment and iterate
    before full public rollout.
🎯 Why This Matters
  • Creates a
    human-like, voice-based experience
    inside the chat widget; Ideal for sales, support and qualification.
  • Removes all friction:
    no phone numbers, no apps, no extra setup
    .
  • Helps agencies
    showcase branded AI agents
    to their clients.
  • Built-in
    security and compliance
    layers ensure reliability.
  • Opens a
    new engagement channel
    for agencies to test before general availability.
🚀 Key Capabilities
🎤Voice-Only Chat Type
  1. Visitors can start and hold real-time conversations directly from the Chat Widget using their browser’s microphone and speakers.
  2. No calls, no downloads; it’s instant and seamless.
🧠 Configurable AI Agent Name
  1. Define your Voice AI Agent’s display name (e.g., “BuilderAi”) right inside the Chat Widget builder.
  2. The name appears in the live widget, helping agencies craft on-brand, humanized AI experiences.
🛑 Built-In Call Recording Notice
To ensure clarity and compliance, the widget displays:
  1. “All voice AI calls made using chat widgets cannot be recorded.”
  2. This transparency prevents confusion and makes it clear that voice calls using chat widgets cannot be recorded.
image
🔐 reCAPTCHA Protection
  1. Automatically prevents misuse or bot-driven repeated call attempts.
  2. If a visitor connects/disconnects
    10 times within 60 seconds
    , a reCAPTCHA prompt appears before they can continue.
image
🧩 Browser-Based Engagement
  1. Everything happens in the browser - no external tools, telephony setup or outbound calls required.
  2. Ideal for agencies wanting fast, interactive engagement directly on their websites.
🎬 How to Get Started
Step 1: Enable in Labs
Navigate to
Settings
>
Labs
and enable
“Voice AI Chat Widget.”
Once enabled:
  • Agencies can control whether to turn it on for each
    sub-account
    individually or for all the sub-accounts.
  • The feature will appear automatically in the Chat Widget creation dialog once enabled.
Step 2: Configure the Voice AI Chat Widget
  1. Go to
    Sites
    >
    Chat Widgets
    .
image
  1. Create a new one with
    Voice AI as the widget type
    .
image
  1. In the
    Agent Tab
    , select
    Voice AI Agent
    .
image
  1. Enter your
    AI Agent Name
    (e.g., “BuilderAi”) if user want to have a different display name of the agent in action.
  2. Save your changes to create a voice AI widget.
Step 3: Embed in Your Website or Funnel
image
  1. Click
    Get Code
    in the builder.
  2. Copy the
    <script>
    and paste it into your website or funnel page.
  3. Visitors can now click the
    microphone icon
    to start a real-time voice conversation with the AI.
Step 4: Experience Voice AI in Action
image
  • Visitors can talk to your AI agent instantly in the browser.
  • They can
    start, mute or end
    the voice session freely.
image
  • If the system detects repeated connect/disconnect attempts, it prompts a reCAPTCHA challenge for continued use.
🏆 Why Agencies will Love this
  • Empowers agencies to
    offer next-gen, voice-first engagement
    to clients.
  • Drives
    higher lead conversion rates
    through real human-like conversations.
  • Allows full
    brand customization
    via AI Agent naming.
  • Ensures
    security and compliance
    with reCAPTCHA and transparency messages.
  • Agency-controlled rollout
    : Enable, test and deploy at your own pace.
🔮What’s Next
  • Embedded or Inline voice AI
    widgets along with the sticky chat widgets.
  • Ability to
    create Voice AI agents
    within the chat widget builder.
📝Notes
  • Applies only to the
    Voice AI Chat Widget type
    .
  • Standard Chat Widget functionality remains unchanged.
  • Error messages now surface on
    Save and Get Code
    hover, if any.
Help Article
How to setup and use Voice AI chat widget