Upgraded Access to Premium Support

What's New:

Introducing Premium Support for HighLevel Users!

We are thrilled to announce the availability of Premium Support, a new feature designed to provide priority assistance and comprehensive guidance for your journey!

Whom does this help?

Agency Owners who need fast, reliable support to keep their business running smoothly.
Power Users who frequently require priority access to troubleshooting and expert advice.
High-Volume Agencies that handle multiple sub-accounts and need proactive support for complex issues.
Growing Businesses that can't afford downtime and need quick resolutions.
Premium Support offers significant advantages for users who need more than standard support, helping you keep your business running smoothly and efficiently.

What you get?

A dedicated Slack channel for urgent needs.
24/7 expert support via private communication channels.
Your assigned Technical Account Manager (TAM).

How it Works?

Step 1:
Subscribe to Premium Support

Visit the Billing page from your agency dashboard or directly via Premium Support.
Choose the Premium Support plan
Complete the subscription process and gain access to premium features.

Step 2:
Access Premium Support

Once subscribed, you’ll now see a slack button in the support panel. click on it and fill the in-app setup form where you can:

Choose a custom name for your dedicated Slack channel
Share your preferred time to connect and your time zone
Add comments on what you’d like help with

Your Slack channel is created automatically, instantly bringing you together with our Technical Account Managers (TAM) so you can get help faster, easier, and more personally than ever before!

24/7 Support Availability: Assistance whenever you need it.

Step 3:
Enjoy Priority Assistance

Get priority responses and faster resolutions to your technical and account issues.
Benefit from tailored support solutions and proactive guidance from our expert team.

Note

Premium Support is an optional, add-on service and can be managed directly from your billing settings.