Toll Free Rejection Reason and LC Phone Upgrades ☎️

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New Feature

🔍 Toll Free Verification:

The reason for toll-free rejection will now be displayed on the Phone Numbers page's UI interface. This enhancement aids users in understanding the cause of failure and facilitates necessary modifications during resubmission.

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Enhancements

🔐 Fraud/Spam Protect

SMS ramp-up timelines have been adjusted. They no longer begin on the first day of sub-account creation but will start when the location sends its first SMS. This change applies only to LC Phone sub-accounts.
Verified CallerID Phone call verification was not being charged because of an issue, it will be charged as per the call prices moving forward.

📃 A2P Registrations

The brand status will indicate "Verification Required" when OTP verification is pending for Sole Proprietor brands. Previously, this status erroneously displayed as approved.
A2P submissions previously failing with the warning "Customer Profile is deleted/in draft" will now automatically create a new customer profile, reducing submission issues.
The Business Type field in the Business Profile settings page now includes "LLC or Sole Proprietor" as an option.
"Others" has been added as an option in the Business Registration ID Type field on the Business Profile settings page.
A pricing checkbox for acknowledgment has been added in the A2P registration flow.
An A2P banner will appear on the Phone Number page only for U.S. locations with at least one U.S. local/mobile number.

TollFree and A2P Registration banners:

Removed the TollFree and A2P registration banners that previously appeared upon accessing a location.

Power Dailer optimisation

We have refactored the power dialer code and API calls to make the call button load faster and handled state/error management cases when wallet balance is low, phone system not connected, etc to show proper error messages.

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Support Docs

Why Was My Toll-Free Verification Rejected - Location LC Branding
Toll-Free Verification Guide for LC - Phone (US/Canada) - Location LC Branding
Toll-Free Verification Guide for LC - Phone (US/Canada) - Agency GHL Branding

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Bug Fixes

Toll Free Verification:

Fixed an issue where TF verification submissions failed when the image URL included 'https'.
Resolved a problem due to incorrect variable passing to carriers in TF verification submissions.
Fixed automatic failure of TF resubmissions (after rejection) in cases where no data was modified, ensuring proper error messages are displayed.

Trust Center:

Fixed an incorrectly configured character limit in the user consent field, which caused A2P Campaign submission failures.
Resolved the issue of A2P status not displaying when the Brand was approved, and the campaign had not yet started.
Implemented UI optimizations on the CNAM page for a cleaner appearance.

Connect Stripe Warning:

Corrected the condition to prevent the “Connect Stripe” banner from showing on the sub-accounts settings tab of the “Phone Integration” page for previously verified customers.

Phone Numbers:

Number Info was not showing the locality correctly, it is fixed now.

Call Flow:

Resolved the use of a deprecated calling parameter during outbound call initialization.
Fixed the Ring All feature, which previously rang a user multiple times if the user had the same phone number assigned; it now rings only once per user.
Incoming calls no longer drop abruptly due to incorrect pattern custom variables in Whisper messages; such messages will be skipped, and the call will continue.

Missed call text back:

UI has been upgraded as part of the HighLevel UI components library upgrade.