SMS Notifications Now Available for Calendars & Services

🎯

Overview

You can now send

SMS notifications

for

calendar

and

service appointments

— giving you more flexibility in how you communicate confirmations, reminders, and updates. SMS is a powerful way to improve appointment related communication and provide real-time updates to your clients and team.

🚀

What’s New?

✅

SMS Support for Key Event Types

You can now send SMS notifications for
all appointment events
— Appointment Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up — across both Calendars and Services.

✅

Customizable Recipient Options

Choose who receives each SMS: the
Contact, Assigned User, or Additional Phone Numbers
. This gives you control over who gets what message.

✅

Per-Recipient Templates

Set
different templates
for Contacts vs. Assigned Users/Additional Phone Numbers, giving you more control over how each party is notified.

✅

Template Management Made Easy

Each notification type comes with a default SMS template. You can
customize
it,
select an existing SMS template
from your account or
create a new one
.

✅

Send Test SMS Before Going Live

Use the
Send Test SMS
feature to preview your message before enabling it for real appointments.

🧩

How to Use It

Navigate to
Calendar Settings
Calendars
: Edit Calendar > Notifications & Additional Options

Services
: Global Settings > Notifications

Edit Notification
type >
SMS Tab
>
Enable the SMS toggle

Choose your
recipients
(Contact, Assigned User, Additional Phone Numbers)
Customize or
select the SMS template

Click Send Test SMS to verify content
Save
your settings — SMS will now be sent when that notification is triggered

🎯

Why This Matters

Increases show-up rates with faster,
mobile-first communication
Gives businesses flexibility in choosing how they reach different recipients
Gives users full control over template messaging and delivery