Services Calendar V2 support in Conversation AI

Book Services via Conversation AI

What’s New?

Users can now book appointments in Services Calendar directly through chat using Conversation AI across all supported channels, SMS, Live Chat, Facebook, Instagram, and WhatsApp.

Instead of filling out forms, customers can simply describe what they need in natural language, and the AI agent takes care of the booking.

This introduces a conversational-first approach to service bookings.

How It Works

Conversation AI is now fully integrated with Services Calendar configurations, supporting:

Multiple services
Location and staff selection
Add-ons and variations

The AI understands user intent (even across multiple turns), maps it to the correct service setup, and creates accurate bookings.

You can also control:

Which services the AI should manage
Custom booking instructions for the agent

This is a new feature altogether from scratch , based on the feedbacks lots of enhancements will be planned and released

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How to Use

Create services in
Calendar Settings
Enable the feature from Labs
Enable appointment booking in
Prompt-based bots
Select the services you want the AI to handle

private services are not supported. only the services which are public facing is supported

Start a conversation on any supported channel

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Additional Capabilities

Full lifecycle support for service bookings:

Book appointments
Reschedule
Cancel
Send booking link instead (Optional)
Pause bot after booking
Trigger workflows
Transfer conversations

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Preview of Configuration

Follows Existing Setup

Conversation AI strictly follows the configuration defined in your

Services Calendar

Configuration Changes

Any updates (services, availability, staff, etc.) must be made at the

Service Calendar level

to reflect in AI bookings.

Payment Criteria

Pay in Person

Appointment is booked and confirmed directly

Online Payment

Appointment is created but remains in an

unconfirmed state

Payment collection is not handled by the bot yet

Note: Conversation AI does not currently support collecting payments during the booking flow.

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Key Innovations

Memory Layer

Remembers user inputs even if they deviate mid-conversation

Ambiguity Detection

Asks clarifying questions when needed

Booking Preview

Shows details before confirmation

Built for the Future

Scalable foundation for upcoming calendar types and advanced conversational booking

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Coming Next

Support for

Services V2 in Flow Builder bots

is planned next.

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