Separate email templates for Badges

Overview

We’re rolling out separate email templates for Welcome Badge vs Badge, so enrollment-triggered welcome badge emails can be customized independently from other badge-issued emails.

Key highlights:

New Welcome Badge Issued notification type, separate from Badge Issued
Dedicated email template support for welcome badge emails in Client Portal email settings

Why this matters:

Customize welcome-badge messaging without affecting other badge emails
Clearer settings for Certificate vs Badge email types

Getting started:

Open Client Portal → Email Settings
Find Welcome Badge Issued alongside Badge Issued and Certificate Issued
Edit the welcome badge email template and mute settings as needed
Enrollment-triggered welcome badges will use the Welcome Badge Issued path automatically