Separate During and Post Call Actions in Voice AI

📌 Overview

We’ve overhauled how actions are managed within Voice AI agents to give you a cleaner, faster, and more intuitive experience. With a fresh UI, smarter organization, and clearer guidance, configuring your AI agents is now simpler than ever.

Note

: To enable this feature, go to Settings > Labs > Enable

Voice AI - Separate During and Post Call Actions

✨ What’s new

Card-Based Interface
: Actions now appear as individual cards, making it easy to scan, organize, and manage your configurations at a glance.
Tabbed Layout
: Actions are split into
During the Call
and
After the Call
sections, each with action count indicators to give you instant context.
Streamlined Creation Flow
: A new, prominent
“New Action”
button makes it quicker to add actions and encourages better structural flow.
Individual Action Modals
: Each action type now opens in its own focused modal — no more cluttered forms or confusing tab-switching.
Quick Delete Option
: Delete any action directly from the card’s menu without needing to open the edit flow.

🎯 Key improvements

Improved Visual Hierarchy
: Clearer labeling and visual grouping make it easier to distinguish between different action types at a glance.
Simplified Editing & Deletion
: You can now edit or remove specific actions directly from their cards - no more tab-hopping and unnecessary clicks.
Built-In Constraints & Guidance
:

Visual counters
show usage limits in real time.
Smart tooltips
provide context-aware hints and restrictions:

Max
15 total actions
during a call.
Only
1 appointment booking action
allowed.
Up to
25 contact field update actions
post-call.

💡 Supported action types

During the Call

Call Transfer
Trigger Workflow
Send SMS
Book Appointment
Custom Actions (Beta)

After the Call

Update Contact Fields