Send Review Requests via WhatsApp 🚀

We’ve introduced the ability to send Review Requests via WhatsApp directly from the Reputation Management platform. This feature provides a new, personalized channel to gather customer feedback efficiently.

What’s New?

WhatsApp Review Requests:
Send review requests through WhatsApp to your customers.
Custom Templates:
Create and manage pre-approved WhatsApp Review Request Templates for your business.
Versatile Sending Options:
Send review requests manually, in bulk, or through automated workflows.

How to Use This Feature:

Step: 1 Set Up WhatsApp Integration:

Go to Settings → WhatsApp, authenticate your WhatsApp Business number, and subscribe if not already subscribed.
Test the connection to ensure successful messaging.

Step 2: Create Your Template:

Navigate to Reputation → Settings → Review Request WhatsApp.
Customise your message template with dynamic placeholders and call-to-action links.
Submit for Meta approval (takes ~1-2 minutes).

Send Review Requests:

Single Requests: Send to individual customers from the Reviews section.

Bulk Requests: Upload a customer list (CSV format), map the fields, and send in bulk.

Workflow Automation: Use workflows to automatically trigger WhatsApp review requests based on specific events (e.g., post-purchase).

Why This Feature?

Expanded Reach: Engage customers on a familiar and widely-used platform.
Streamlined Feedback Collection: Simplify and personalize the process of gathering reviews.
Enhanced Reputation: Boost your online presence with consistent and timely review requests.

Take advantage of this feature to strengthen customer relationships and elevate your reputation today!