š Our SaaS agencies can now allow their SaaS clients to cancel their subscription.
This feature is turned off by default because we believe taking cancellation requests and getting an opportunity to save the SaaS client an important step in churn-aversion. But regardless, the decision rests with the agencies now!
Agencies can enable this feature by going to their SaaS configurator.
This feature can also be controlled at a per-client level by visiting the Agency level -> sub-accounts -> manage client page
FAQs
When my client cancels, will it automatically pause their sub-account?
This behaviour depends upon the following setting on the SaaS configurator.Therefore agencies can decide the behaviour that suits them.
What will be my client's experience during cancellation?
Can my clients reactivate their sub-account?
Yes, your clients can reactivate their sub-accounts by clicking on the reactivate button if they cancel their subscription. Also, they will have the option to change payment method if required.
Your client can also reach out to you using the agency's email under company settings if they ever get locked out erroneously.