new
Reputation
Reputation widgets to Location Dashboards
We’ve added Reputation widgets to Location Dashboards, giving businesses a single place to track review requests, customer reviews, and response performance without leaving the Dashboard.
Users can now build reputation-focused dashboards with configurable widgets, filters, and date ranges to monitor performance at a glance.
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What’s New
- 16 new Reputation widgets in the Dashboard widget library
- Track the full reputation journey across:
- Review Requests
- Customer Reviews
- Review Responses
- Filter bydate range, rating, source/page, and response status
- Add, resize, and arrange widgets to create a custom reputation dashboard
- View Reputation data alongside other Dashboard metrics
✅
Review Request Insights
Track review request performance with widgets such as:
- Requests sent
- Requests by channel
- Requests by status
- Requests trend
- This helps businesses understand request volume, delivery, and channel performance.
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Review Insights
Monitor customer feedback directly from the Dashboard with metrics including:
- Total reviews
- Reviews by rating
- Reviews by source
- Reviews by sentiment
- Reviews trend
- Average rating
- Ratings trend
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Response Insights
Track how effectively reviews are being responded to with widgets such as:
- Response rate
- Average response time
- Response rate trend
- Average response time trend
- AI vs manual response visibility
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Flexible Dashboard Experience
Users can:
- Add widgets from the Reputation category
- Apply quick filters
- Change date ranges
- Resize and reorganise widgets
- Combine Reputation metrics with other business data
- Add Custom metrics
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Why This Matters
Agencies and businesses can now surface reputation performance directly on the Location Dashboard directly.
This makes it easier to
show proof of work, monitor review volume, track response performance
, identify gaps, and give clients a clear snapshot of their reputation health from one place.