🔄 Reactivate Your Account — Now with Plan Flexibility!

We’ve improved the reactivation experience to make it easier for returning users to come back to HighLevel — on their own terms.

✨ What’s New:

When reactivating a previously canceled subscription, users now see a plan modification modal that allows them to choose a lower-tier plan instead of being locked into their previous one.

🛠️ How It Works:

On the reactivation screen, click “Modify Subscription”

Select “Downgrade Plan”

Choose your desired plan from the list

Provide a reason for downgrading (optional but helpful)

Confirm, and you're reactivated — instantly!

🔜 What’s Next:

💳 Manage Cards + Request Financial Support Options

We’re bringing these features into the same in-app flow to simplify account reactivation further.

🧠 Handling Downgrade Exceptions

If a user isn’t eligible for downgrade (e.g., due to SaaS mode being enabled or having too many locations), we currently direct them to support.

We’ll closely monitor ticket volume related to these cases post-release and plan for advanced downgrade logic if needed.