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Phone System
Pricing Update: SMS & Voice Costs (Effective May 13, 2026)
We want to keep you informed about upcoming changes that may impact your messaging and calling costs inside HighLevel.
What’s changing?
Due to recent pricing updates from our underlying carrier partner, rates for certain SMS and Voice routes will increase
starting May 13, 2026
.Messaging (Outbound SMS)
Costa Rica: $0.0874 → $0.1017
Grenada: $0.2462 → $0.2913
Kenya: $0.2336 → $0.2923
Namibia: $0.1041 → $0.1167
Zimbabwe: $0.2481 → $0.3177
Voice - Incoming Minutes
Austria (Local & Mobile): $0.0100 → $0.0107
Belgium (Mobile): $0.0100 → $0.0113
Chile (Local): $0.0100 → $0.0107
Croatia (Local): $0.0100 → $0.0107
Czech Republic (Local): $0.0100 → $0.0107
Denmark (Mobile): $0.0100 → $0.0107
Finland (Mobile): $0.0100 → $0.0107
Israel (Local): $0.0100 → $0.0107
Luxembourg (Local): $0.0100 → $0.0107
Malaysia (Local): $0.0288 → $0.0318
Poland (Mobile): $0.0100 → $0.0107
Portugal (Mobile): $0.0100 → $0.0107
South Africa (Local & Mobile): $0.0100 → $0.0107
Sweden (Local): $0.0100 → $0.0107
United Kingdom (Toll-Free Local & Mobile): $0.0664 → $0.0798
Voice - Outbound Minutes
Afghanistan (Mobile): $0.4150 → $0.4287
American Samoa: $0.4090 → $0.4576
Austria (Mobile): $0.2640 → $0.2730
Bermuda: $0.0529 → $0.0588
Chile: $0.0428 → $0.0475
Chile (Mobile): $0.0670 → $0.0746
Cyprus (Mobile): $0.1500 → $0.1675
Denmark: $0.0219 → $0.0240
Denmark (Mobile): $0.0508 → $0.0564
Egypt (Mobile): $0.1870 → $0.2090
Estonia (Mobile): $0.4783 → $0.5709
Estonia (Other): $0.4650 → $0.4944
Finland (Mobile): $0.4950 → $0.5172
Finland (Other - EEA): $0.1168 → $0.3037
Germany: $0.0210 → $0.0283
Greece (Mobile - EEA): $0.0696 → $0.0746
Guam: $0.0530 → $0.0589
Haiti (Mobile): $0.7858 → $0.8796
Hong Kong (Mobile): $0.0492 → $0.0546
India: $0.0497 → $0.0699
India (Mobile): $0.0405 → $0.0496
Indonesia: $0.0966 → $0.1077
Ireland: $0.0168 → $0.0483
Israel (From IL): $0.0267 → $0.0294
Luxembourg: $0.2530 → $0.2829
Moldova: $0.4420 → $0.4946
Morocco: $0.4743 → $0.5307
Namibia (Mobile): $0.1650 → $0.1843
Nicaragua (Mobile): $0.4200 → $0.4767
Peru: $0.0552 → $0.1651
Slovakia (Mobile): $0.1038 → $0.1158
South Africa (Mobile - Twilio ZA): $0.0450 → $0.0499
Spain (Mobile - EEA): $0.0388 → $0.0486
St. Lucia (Mobile): $0.5040 → $0.7158
Sweden (Mobile): $0.0642 → $0.0714
Switzerland: $0.0374 → $0.0419
Switzerland (Mobile): $0.2361 → $0.2516
United Kingdom (Personal): $0.4725 → $0.5577
US Virgin Islands: $0.0414 → $0.0459
Why It’s Happening
These updates reflect changes from downstream carrier partners and telecom infrastructure providers to support:
- Continued service reliability
- Stable global deliverability
- Ongoing infrastructure improvements