new
improved
Phone System
Phone System Email Notification š§
We are excited to introduce the Email Notification Configuration feature under the Phone Integration section. This update empowers agency owners and admins with greater control over who receives critical email notifications for Messaging Restrictions, A2P Registration, and TF Verification.
š”
Whatās New?
1. New "Email Notifications" Tab
A dedicated tab under Phone Integration to configure email recipients.Visible to all agency owners, admins, and users.The tab will only appear for agencies with at least one sub-account in the LC Phone System.

2.Customizable Notification Recipients
By default, all agency owners will be listed as recipients. However, agency owners and admins can now edit the list of recipients and add upto 4 recipients in addition to the agency owner. All relevant email notifications, including Messaging Restrictions, A2P Registration, and TF Verification, will now respect this configuration.
3.UI & Experience Updates
Intuitive UI for adding/removing emails under the new "Email Notifications" tab and tooltip-based guidance for restricted functionalities.
Where to find it ?
- Open the phone integration tab under settings in agency view.
- The new email notifications tab will appear next to sub-account settings.