Number Pool Support for Voice AI Agents

🚀 Overview

We now support assigning a Number Pool—a collection of multiple phone numbers to your Voice AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.

🧩 Why It Matters?

Single‑Agent Efficiency:
Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.
Streamlined Workflow:
Centralizes call routing, simplifying operations and minimizing redundancy.

✨ What’s New?

Number Pool Assignment:
Assign a Number Pool to your agent under
Create/Update Agent → Phone & Availability
.
Dynamic Call Routing:
Incoming calls to any pool number route through LC, with AI handling based on backup and availability settings.
Agent Listing Visibility:
Agents with a Number Pool appear on the Agent Listing Screen for easier management.
Call Tracking & Logs:
AI agent call logs and dashboards now display the specific phone number used, enhancing visibility and insights.

📝 Points to Note

Ensure you have at least one Number Pool created in order to use this feature.