new
improved
Phone System
Number Intelligence - Block Spam Calls & Identify Unknown Callers
TL;DR:
- Starting Nov 25th, you can start filtering spam callsandidentify unknown callersapart from validating phone numbers.
- Works by default for sub-accounts which are already using Number Validation with option to opt out.
- Charges apply
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We're excited to announce enhancements to your
Number Validation
feature, now called Number Intelligence
, designed to:- Block Spam Calls: Automatically flags spam calls from unknown U.S. numbers, helping you avoid interruptions.
- Identify Unknown Callers: Fetches the name of unknown callers so you can personalize your greetings.
- Validate Numbers Before SMS: Continues checking if numbers are SMS-incapable before sending.
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How Does This Affect You?
Opting In
: Sub-accounts already using Number Validation will start seeing the new Spam Detection and Name Lookup capabilities automatically after Monday, Nov 25th 2024. Sub-accounts that are not using Number Validation can enable it now or enable Number Intelligence later.Costs
(Agency charges below, Sub-accounts will be charged as per the SaaS rebilling you've setup):- Spam Detection: $0.01 per call from unknown U.S. numbers.
- Name Lookup: $0.01 per call from unknown U.S. numbers.
- Number Validation: $0.005 per validation (existing charge).
Opting Out
:- Opt out now: Disable Number Validation under Sub-account Settings > Phone Numbers > Advanced Settings > SMS Compliance to avoid any related charges now and after the release.
- Opt out later: Disable Number Intelligence under Sub-account Settings > Phone Numbers > Advanced Settings > Number Intelligence to avoid any related charges after the release on Monday, Nov 25.
Device Compatibility
- Web App: Supports all 3: Spam Detection, Name Lookup and Number Validation.
- Mobile App: Supports 2: Name Lookup and Number Validation (Spam Detection coming soon).
Availability
: Works for LC Phone System
sub-accounts from Monday, Nov 25th 2024
.These updates ensure your clients spend less time on spam calls and more time connecting with valuable leads.