We’ve upgraded WhatsApp conversations in GoHighLevel to support richer, more reliable media messaging, now available through the New Conversations UI (Labs).
This release brings long-awaited WhatsApp capabilities directly into your CRM—making it easier to send media with context, support more file types, and manage assets efficiently without leaving GoHighLevel.
What’s New
Send WhatsApp media with captions
You can now add captions to media messages when sending files on WhatsApp.
This works when:
Uploading files directly from the conversation composer
Attaching files from Media Storage
If you send multiple attachments together, your message text is automatically applied as a caption—so recipients always understand the context of what you’re sending.
Full WhatsApp-supported file types
WhatsApp conversations in GoHighLevel now support all file formats allowed by the WhatsApp Business API, including commonly requested document types.
You can send:
- Images: PNG, JPG, JPEG (up to 5MB)
- Videos: MP4, 3GP (up to 16MB)
- Audio: AAC, AMR, MP3, M4A (up to 16MB)
- Documents: TXT, PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX (up to 100MB)
This removes previous limitations where certain files couldn’t be shared via WhatsApp.
Media Storage now works inside WhatsApp conversations
- You can browse and attach files from Media Storage directly inside a WhatsApp chat:
- Reuse existing assets without re-uploading
- Preserve original filenames for a more professional customer experience
- Send unlimited attachments from Media Storage
Keep important media from expiring
WhatsApp media can expire over time. With this release, all WhatsApp attachments remain compatible with Add to Documents, allowing you to store important files, images, and customer assets safely inside the CRM.
- Improved reliability and stability
- Alongside new features, we’ve fixed multiple issues that impacted day-to-day messaging, including:
- Media no longer duplicates when replying
- Broken thumbnails for documents are fixed
- Text and attachments now send as a single, clean message
- Filenames no longer appear as “Untitled” to customers
- Improved composer layout when sending links and attachments together
How This Helps Your Business
- Clearer communication with customers
- Captions allow you to explain what a file is and why it matters—reducing confusion and follow-up questions. This is especially useful for proposals, invoices, onboarding documents, and media previews.
- Close deals faster with richer conversations
- Sharing videos, presentations, spreadsheets, and documents directly in WhatsApp helps you move conversations forward without switching tools—leading to faster responses and better conversions.
- Save time with reusable assets
- Media Storage lets your team reuse approved files instantly, ensuring consistency across conversations while reducing manual uploads and mistakes.
- Fewer errors, less friction
- Expanded file support means your team can send what they need the first time—without hitting format restrictions or failed sends that slow down customer interactions.
- Build trust with reliable message delivery
- More stable media handling and long-term storage through Add to Documents ensure important customer assets don’t disappear—helping you maintain trust and professionalism.
Availability
Available via New Conversations UI (Labs)