new
improved
fixed
Reputation
š New: Reviews Overview Dashboard (Labs)
Weāve launched a brand new Reviews Overview Dashboard in Labs to give you deeper insights into your reputation performanceāall in one place.
āØ Whatās new
š Unified performance view
Track average ratings and total reviews over time
Visualise trends with interactive charts (monthly/yearly views)
āļø Customisable Dashboard
- Show/hide sections with the new āSectionsā control
- Reorder modules to fit your workflow
š Source & Page Filtering
Filter data by specific pages and review sources
Get more granular insights into where your reviews are coming from
š§ AI Review Summary
Instantly generate concise AI summaries of customer feedback
Filter by selected sources, pages, and date ranges
š Sentiment Analysis
Understand customer perception with positive, negative, and neutral breakdowns
š© Review Requests Analytics
- Monitor requests across Email, SMS, and WhatsApp
- Track funnel metrics: sent ā opened ā clicks ā conversions
- View source breakdown (workflow, bulk, direct)
š¬ Review Response Insights
- Measure response rate, AI vs manual responses, and unresponded reviews
- Track average response time trends
š„ Video Testimonials Tracking
- Monitor requests sent, submissions, and engagement
- View conversion performance and submission trends
- Track average video length
š§© Review Widget Performance
- Analyse widget loads, impressions, and clicks
- Understand on-site engagement with your reviews
š
Flexible Date Filtering
Apply custom date ranges across all widgets for deeper analysis
š§Ŗ Labs Feature
This feature is currently available in Labs. Weād love your feedback to help shape future improvements!
Do drop a feedback in Labs or reach out to us directly at reputation@gohighlevel.com or reshma@gohighlevel.com