Missed Call WhatsApp Back

Missed calls often mean missed revenue. To close this gap, we’ve launched Missed Call WhatsApp Back — a simple, built-in way to automatically follow up with customers on WhatsApp when a business misses a call.

Instead of relying on complex workflows or SMS-only responses, businesses can now instantly acknowledge missed calls on WhatsApp, where customers are far more likely to read and respond.

With Missed Call WhatsApp Back, your business automatically sends a WhatsApp message to customers when a call goes unanswered. This ensures every missed call still turns into a conversation — without any workflows, manual follow-ups, or additional setup.

“Hi this is {{location.name}}, I saw that we just missed your call. How can I help?”

This means you can go live immediately — no waiting for template approvals.

Businesses can customize the message to match their brand and use case, including support for personalization variables such as:

{location.name}

{agent_name}

{booking_link}

{business_hours}

Note: Customization is done directly within the Missed Call WhatsApp Back setting, not from the WhatsApp → Templates page.

The WhatsApp message is always sent from your default WhatsApp number, ensuring a consistent and trusted customer experience.

This feature works in addition to any workflows you’ve already configured for missed calls.

If you’re using workflows to send WhatsApp messages or trigger automations, they will continue to run as expected.

Missed calls often happen during peak hours, after business hours, or when teams are understaffed. This feature ensures customers are acknowledged instantly — even when no one can answer the phone.

Customers are far more likely to open and respond to WhatsApp messages than SMS or voicemails. Following up on WhatsApp dramatically increases engagement and response rates.

Unlike workflow-based solutions, this feature:

Requires no automation setup

Goes live in minutes

Works out of the box with an approved template

A quick WhatsApp message reassures the customer that their call mattered, keeping them warm and increasing the likelihood they’ll continue the conversation.

A clinic misses calls during lunch hours. Instead of losing potential appointments, callers immediately receive:

“Hi this is Downtown Health Clinic. We just missed your call — would you like to book an appointment?”

Patients respond on WhatsApp and book without calling back.

An agent misses a call while showing a property. The caller receives:

“Hi this is Prime Realty. Sorry we missed your call — would you like to schedule a viewing?”

The lead stays engaged instead of calling another agent.

A customer calls after hours. They instantly receive:

“Hi this is AutoCare Garage. We missed your call — our hours are 9am–6pm. Want to book a service?”

The customer books directly from WhatsApp.

📞 Instant engagement with missed callers on WhatsApp

⚡ Zero setup friction — no workflows required

🧠 Smarter follow-ups using personalization and context

💼 Less manual work for teams

📈 Higher conversion rates from missed opportunities

Retention & Customer Experience Impact

🔁 Ensures no customer feels ignored

⭐ Improves response time and perceived professionalism

💬 Aligns with modern customer behavior — WhatsApp messages are read and acted on faster than SMS