new
improved
fixed
Phone System
CRM
Messaging Status and Error Insights on Conversations Page ⚠️
Ensuring clarity and transparency, we've revamped the way you understand message statuses and errors.
Highlights 🌟
- 🔍 Accurate Messaging Statuses:We've optimized our systems to provide up-to-date final status updates, minimizing billing and reporting discrepancies.
- 🚫 Clearer Error Descriptions:Dive deeper into issues with refined terminologies for common message errors, ensuring you and your customers always know what's happening.
Error Breakdown
🔧Error 11751
- “Media Size Limit
”: - Media exceeds messaging provider size limit. Maximum size limit depends on the messaging channel. ℹ️ For an MMS message, the size limit is 5MB.
Error 30001
- “Queue OverFlow
”: - You tried to send too many messages too quickly and your message queue overflowed. Best practice is to send 1 message segment per second.
Error 30002
- “SMS Capabilities Suspended
”: - Your SMS sending capabilities were restricted because of a violation, please contact agency.
Error 30003
- “Unreachable destination handset
”: - The destination handset you are trying to reach is switched off or otherwise unavailable.
Error 30005
- “Unknown destination handset
”: - The destination number you are trying to reach is unknown and may no longer exist.
Error 30006
- “Landline or Unreachable Carrier
”: - Your message was sent to a landline, or an unreachable carrier for this phone number type. Enabling Number Validation can help to avoid sending messages to these numbers.
Error 30007
- “Carrier Violation
”: - The destination carrier is filtering out your messages for delivery. The content of your message was flagged as going against carrier guidelines. A2P/Toll Free Registration might help.
Error 30008
- “Unknown Error
”: - If a message you sent is not delivered to the end device and returns a 30008 error code, this means that delivery of your message failed for unknown reasons and carrier partners had no further details about it.
Error 30011
- “MMS Error
”: - The destination handset either doesn’t support MMS, or MMS is not currently enabled on the device.
Error 30019
- “SMS Size Limit
”: - Recommended SMS messages to a length of 320 characters or less is recommended to avoid any failures from Carriers. We do support length upto 1600 characters though.
Error 30023
- “US A2P 10 DLC - Daily cap Limit Reached
”: - You have sent the maximum allowable daily messages for your Brand to the carrier.
Error 30032
- “Toll Free Registration Pending
”: - Your toll-free number has not been Verified to allow sending of traffic in USA and Canada. Register your Toll Free Number to avoid message failures.
Error 30034
- “A2P Registration Pending
”: - You are sending messages to the US using a US 10DLC number that is not associated with an approved A2P 10DLC Campaign. Register your A2P brand to avoid message failures.
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Below is an example screenshot how it will appear::
ℹ️ Explore more on the LC Phone System Messaging Policy here 👈