Messaging Compliance - Opt-Out and Error Rate

We are introducing the ability for agencies to lift temporary messaging restrictions for sub-accounts and providing clearer visibility into restrictions due to breaching opt-out/error rate thresholds. This feature aims to reduce operational delays and improve user awareness of messaging restrictions.

Notification Banners informing users when a sub-account has been temporarily restricted from sending messages due to exceeding error rate and/or opt-out rate thresholds.The "You are now A2P 10DLC compliant" banner in the Phone Numbers section has been replaced with an informative banner that displays restriction statuses.

Now, agency owner and admin can lift the temporary restrictions imposed on the sub-account when they breach the error and opt-out rate thresholds.

This feature will be available only for agencies who have spent atleast 3 months in HighLevel and are not in trial period.This is not valid for Carrier Suspensions

A detailed modal will explain the consequences of lifting the suspension and with a Consent Check-Box to ensure explicit acknowledgement of the risks involved.

Upon upliftment, the sub-account's messaging capabilities will be immediately restored.