new
Reputation
š Manual Reviews: Live in Reputation (Labs)
Weāre introducing a brand new way to record and showcase customer feedback collected outside of integrated review platforms ā now available in Labs!
Once enabled, youāll find it inside Reputation ā Reviews ā Add Reviews.
āØ Whatās New
1. šļø Add Reviews Manually
Easily submit customer reviews that were collected offline or through channels we donāt directly integrate with. You can now enter:
- Customer Name
- Review Rating
- Review Text
- Date of the Review
- Platform / Source (choose an existing platform, add a new unsupported one like Checkatrade, or simply select No Platform for word-of-mouth reviews)
- Profile Picture
- Photo Attachments
This allows you to consolidate all your feedback ā both collected and manual ā in one unified view.
2. š¤ Bulk Upload via CSV
Import multiple reviews at once using our new CSV uploader.
Upload reviews with:
- Reviewer details
- Rating & text
- Review dates
- Platform names
- Attachments (via links)
Includes:
- Downloadable CSV template
- Validation for incorrect or missing fields
- Error-free file handling to ensure smooth imports
3. šŖ Unified Review Display
Manual reviews now appear directly inside your Reputation ā Reviews list, alongside Google and other sourced reviews. New capabilities include:
- Filter by Source, including āManual pagesā
- Display the platform label (e.g., Checkatrade, Amazon, No Platform)
- Visual consistency with fetched reviews
- AI Summary compatibility
4. š Showcase Manual Reviews in Widgets
These manually added reviews can now also appear inside your Review Widgets, making it easy to display all your best feedback ā regardless of where it came from.
You can:
- Combine manual and fetched reviews
- Filter by review source
- Display them in all widget layouts (List, Grid, Carousel, Slider, Flash, Legacy)
- Override āWrite a Reviewā links
- Control max review count and rating filters
š§Ŗ Available in Labs Now!
Head to Settings ā Labs ā Manual Reviews to enable this for your sub-accounts.
š Once enabled, access it from Reputation ā Reviews ā Add Reviews to start adding and showcasing manual reviews.
Weāre always working to make review management more powerful and flexible.
Questions? Suggestions? Ideas to improve Manual Reviews?
Drop us a line at reputation@gohighlevel.com or share on our Ideas board ā weāre listening!