Listing Status Transparency & Resolution Guidance

We’ve made a major upgrade to how listing availability is presented in the platform. Previously, users could only see the status of each publisher (e.g., "Unavailable") — without any insight into why or how to fix it.

🔍 Users can now click on a listing’s status to view the specific reason why it’s unavailable.

🛠️ Alongside the reason, users will see clear, step-by-step guidance to help them fix the issue on their own.

🎯 We've addressed the most frequent listing issues in this update — and we’ll continue to expand support for more edge cases going forward.

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📖 No more guessing games — users now have clear visibility into what’s going wrong with their listings.

🧩 With easy-to-follow instructions, users can resolve most issues without needing to contact support.

📉 By putting the power in users' hands, we anticipate a significant drop in listing-related support dependency.

To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!

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