Launch of AI Support Assistant

We’re excited to roll out the

AI Support Assistant

(Beta) – your new support companion inside HighLevel! This assistant is designed to provide instant, AI-powered answers to help you move faster and stay unblocked, any time of day.

What’s New?

The AI Support Assistant is now live for all active agencies (post 90 days of purchase)
Agency admins and agency users have access to AI Support Assistant
Available under the Help & Support section (click the “?” icon in the top bar)
.
You’ll now see a new AI Support Assistant banner – click it to start chatting with the assistant.
Get immediate answers, ask follow-up questions, and get guided help directly inside the platform.

How It Works:

Click the “?” icon on the top bar.
Go to Help & Support.
Click the AI Support Assistant banner.
Ask your question – the assistant will respond instantly.
Use thumbs up/down to share feedback and help us improve.
The assistant is smart to detect the user's frustration to suggest appropriate next steps

Why It Matters:

Faster Help: Get answers right when you need them, without leaving the platform.
Smarter Experience: The assistant supports follow-up questions and learns from feedback.
Always Available: 24/7 support, so you’re never stuck – even after hours.