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Voice AI

Knowledge Base Integration Now Available in Voice AI!

šŸ“Œ Overview
Weā€™ve rolled out an exciting new upgrade to Voice AI:
Knowledge base integration
, powered by smart trigger prompts and dynamic query resolution.
You can now assign a
dedicated knowledge base
to each Voice-AI agent. When a userā€™s spoken input matches a
custom trigger
, the agent will automatically search the knowledge base and return the
most relevant, contextual response
ensuring intelligent, accurate, and timely interactions.
This enhancement lives under
Agent Goals
(available in both
Basic
and
Advanced
modes), giving you more control over how and when your voice agents respond using your own knowledge resources.
āš™ļø
Note:
To enable this feature, go to
Settings > Labs
and turn on the
"Knowledge Base for Voice AI Agents"
toggle.
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šŸ’” Why it matters
  1. Smarter Conversations
    : Agents can answer with precision by tapping into the right content at the right moment.
  2. Faster Setup
    : No need for hardcoded responses; just link a knowledge base and go.
  3. Scalable & Future-Proof
    : Updating your knowledge base automatically improves agent replies, with zero code changes.
šŸ†• Whatā€™s new?
  1. šŸ”—
    Per-Agent Knowledge Base Assignment
    : Attach a unique knowledge base to each voice agent to reflect its use case or audience.
  2. šŸ—£ļø
    Trigger-Based Invocation
    : Set a trigger prompt that determines when the knowledge base should be tappedā€”based on the userā€™s intent.
  3. šŸ”
    Dynamic Query Matching
    : Once triggered, the agent interprets the full user query and fetches the most relevant knowledge base content.
  4. šŸ”„
    Seamless Maintainability
    : Any changes to the linked knowledge base instantly reflect in live conversationsā€”no extra logic needed.
  5. šŸ”„
    Create a new Knowledge Base
    : Click on the
    Create New
    Button to create a new Knowledge Base, and link it with your voice agent.
image (10)
šŸ“Œ Points to note
  1. Youā€™ll find this configuration under Voice AI Agents, select your Voice AI Agent,
    Agent Goals > Knowledge Base
    , whether you're in Basic or Advanced mode.
  2. Ideal for
    FAQ handling
    ,
    product info delivery
    , and
    domain-specific voice workflows
    , making your agents more context aware.
  3. Only
    1 Knowledge Base per Voice AI Agent
    is supported.