We have introduced product-level billing separation for Conversation AI and Voice AI.
Previously, both Conversation AI  and Voice AI usage was billed under the legacy Conversation AI product. Following the product split, the legacy product has been separated into two distinct products.
  • Conversation_AI
  • VoiceAI
What's changed?
  • Conversation AI and Voice AI usage is now tracked and billed separately.
  • Both products are displayed independently across billing usage and rebilling sections.
  • Agencies can configure separate rebilling settings for each product.
  • Rebilling settings applied to one product will not automatically apply to the other.