Internal Notifications: Contactless Triggers Support

What’s new?

Internal Notification (in-app, email, SMS) now works even when no contact is enrolled in the workflow. This includes workflows started by webhooks, Marketplace triggers, and other event-based automations - so your team can be alerted about operational events that don’t involve a contact record. We’ve also updated recipient logic for email/SMS to handle cases where “Assigned User” isn’t available.

How it works

In-app Internal Notification:

Triggers with or without a contact, compatible with webhook/Marketplace/event-based triggers.

Email (To field):

All Users: Sends to all team members’ email addresses.
Specific Users: Sends to selected users.
Assigned User: If a contact exists and has an assigned user → send; if no contact or no assigned user → skip this step.

SMS (To phone):

All Users: Populates with users’ phone numbers.
Specific Users: Sends to selected users.
Assigned User: If a contact exists with a valid assigned user phone → send; else → skip this step.

How to use it

Create (or open) a workflow with a webhook or Marketplace trigger (e.g., task created on Clickup).
Add Internal Notification and choose In-App, Email, or SMS.
Select recipients (All Users, Specific Users, or Assigned User) and save/publish.
You can combine with other workflow actions (e.g., Assign to User, task creation, webhooks) to fully automate handoffs.

Why we built it

Teams increasingly automate back-office events (marketplace apps, webhooks, form tools) where no contact is present. Previously, many users created “dummy” contacts or added extra steps just to notify their team - an awkward workaround. This change lets you alert the right people instantly without forcing contact creation, keeping notifications in the same workflows you already use.

Use Cases

Your form submission trigger further creates a ClickUp task. When the external system confirms “task created,” your workflow fires an Internal Notification to the fulfillment team:
If you choose In-App or Specific Users (email/SMS), the alert sends even though no contact entered the workflow.

Preview