Incoming calls from private or anonymous numbers

30th of March, 2026

You can now receive incoming calls even when the caller’s number is hidden (private / anonymous caller ID). This helps you avoid missing real leads who choose not to show their number, while the product still handles those calls in a controlled way instead of blocking them outright.

You can enable this under sub-account settings > Phone system > Voice > Other settings > Inbound calls > Allow private calls

These contacts will be saved with the name "Private caller from <country code> at <timestamp>" along with a tag "private phone number" for easy identification.