In-App WhatsApp Subscription Cancellation

🚀 New Feature Release: In-App WhatsApp Subscription Cancellation

We’re excited to introduce a much-requested feature—In-App WhatsApp Subscription Cancellation—designed to give agency admins more control and a seamless experience when managing WhatsApp services.

✨ What’s New?

Agency admins can now cancel WhatsApp subscriptions directly from within the HighLevel platform, with just a few clicks. This streamlined experience is designed to make account management easier while helping us learn how to improve our services based on your feedback.

🔧 Key Highlights:

• Direct Cancellation Access

Cancel WhatsApp subscriptions instantly—no support ticket required.

• Built-in Feedback Collection

Select a reason for cancellation, helping us improve your experience.

• Smart Deflection Options

Based on your selected reason, the platform may guide you to:

• Schedule a support call (for setup or technical help)

• Learn about Coexistence Mode (for phone compatibility issues)

• Share feature ideas (redirects to the Ideas Board)

• Admin-Only Access

Only agency admins can initiate a cancellation, ensuring secure control.

• Analytics-Driven

Cancellation data is securely logged to help us make future improvements.

🎯 Why This Matters

• Simplified Experience: No more back-and-forth with support—manage cancellations at your convenience.

• Smarter Support: We aim to reduce support tickets and improve resolution time.

• Retention-Driven: We offer helpful suggestions and resources so you don’t miss out on platform benefits.

• You Help Us Improve: Every cancellation reason is used to shape our product roadmap.

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