new
improved
Domains
In-App Troubleshooting Links for Domain Setup Errors
Overview
We’re improving the domain connection experience by introducing in-platform troubleshooting links. When users encounter common domain setup errors, a new "Troubleshoot This Issue" link will appear, guiding them to targeted help documentation.
What’s New
Contextual Troubleshooting Guidance
: Users setting up domains manually will now see a "Troubleshoot This Issue" call-to-action when specific DNS errors are detected, including:- Multiple A records found
- AAAA record conflict
- CAA block issuance
- CNAME/A record mismatch
Integrated Help Documentation
: Clicking the troubleshooting link opens a dedicated help article in a new tab, with step-by-step instructions specific to the detected issue.Universal Availability:
This feature is available across all areas where users connect domains, including Funnels, Websites, Blogs, Webinars, WordPress, Email, Client Portals, and Branded Domains.Why it Matters
Previously, users often had to rely on support to resolve DNS setup issues due to limited guidance. This update empowers users to resolve common configuration problems independently, reducing support volume and enabling faster setup completion.
Important Notes
- This feature is informational only; it does not automatically fix DNS issues.
- Users must follow the help documentation to update or remove conflicting DNS records (A, AAAA, CNAME, etc.).
- Available platform-wide wherever domain connections are supported.


