Helping you setup Healthy Incoming Call Timeout

25th of August, 2025
Guidance for Call Timeout Settings
We're helping you configure Healthy Incoming Call Timeout.
If the timeout is set too high (above 20 seconds), calls may bypass your CRM voicemail and instead go to your carrier voicemail. This may also leads to inaccurate call status since calls going to personal phone's carrier voicemail are marked as 'Completed' instead of 'Voicemail'.
Sub-account Incoming Call Timeout too high:
Phone Number Incoming Call Timeout too high:
If the timeout is set too low (below 15 seconds), calls may not come through at all or may ring too briefly before ending.
Sub-account Incoming Call Timeout too low:
Phone Number Incoming Call Timeout too low:
Now, when you set a timeout outside the recommended range, we’ll display a message to help you choose a healthy duration.
📌 Why this matters
Carrier voicemail systems have fixed or limited timers (e.g., ~20–30 seconds for most major carriers). Keeping your timeout around 20 seconds ensures:
Calls are more likely to be answered or Voicemails are more likely to recorded inside your CRM
Call Status accuracy for Incoming Calls should improve. Earlier, if the timeout was too high, calls would end up in carrier voicemail with the status 'Completed'. Now, they're more likely to end up in in your CRM Voicemail with the correct status: 'Voicemail'
You can always choose to close this tooltip or ignore this information if you're confident about your call flow.