Goal Action: Now with Support for User Replies!

What's new?

The

Goal

action now supports

User Replied

as a goal event. Workflows can now jump contacts directly to a goal when a team member replies to a conversation, making it easy to stop or redirect automations once human engagement has started.

How it works

Configure a

Goal

action and select

User Replied

as the goal event. When a user sends a reply through a supported conversation channel, the contact immediately skips ahead to the Goal step, bypassing any intermediate workflow actions. This allows your workflow to react instantly to team activity instead of continuing scheduled automation.

How to use it

Add a
Goal
action to your workflow.
Select
User Replied
as the goal event.
Configure the actions that should run after the Goal is reached.

Why we built it

Automated workflows should adapt when your team steps in. By supporting

User Replied

as a Goal event, you can prevent contacts from receiving unnecessary automated messages, reduce duplicate communication, and seamlessly transition from automation to human-led conversations.

Simple examples

A lead is enrolled in a 7-day email nurture sequence. On Day 2, a sales representative replies to the lead's SMS. The workflow immediately reaches the
User Replied
goal, skips the remaining nurture emails, and moves the contact to the end of the sequence.
A support workflow sends reminder messages while waiting for an agent to respond. As soon as a support agent replies, the contact reaches the
User Replied
goal, preventing any additional reminder messages from being sent.

Additional Notes

The Goal is achieved only when a
user
sends a reply to the contact.
Contacts immediately jump to the Goal step, skipping intermediate workflow actions.
Ideal for ending nurture sequences, preventing duplicate messaging, and transitioning from automated to human conversations.

Preview